Posts Tagged: tech support

Wellntel announces major performance upgrade with SP3 (Sounder Probe 3)

Wellntel Sounder Probe 3

In time for winter, Wellntel is pleased to announce Sounder Probe 3 (SP3), a technical advancement that improves operation and performance even in wells with limited ventilation and where seasonal temperatures and dew points can affect sensor signal strength. Wellntel is engineered for rugged conditions, including intense sun, hot and cold temperatures, and, of course,… Read more »

John Teppler joins Wellntel as Technical Lead

Wellntel is excited to announce the addition of John Teppler as Technical Lead. John has been working closely with the Science, R&D and Commercial Teams for the last month, learning about Wellntel Sensor, Gateway and Cloud technologies, participating in research projects in the lab and the field, and of course, supporting customers and sponsors with answers to questions and… Read more »

29-Jul server updates complete, performance normal

July 31 2016 update: Server performance has returned to normal after slow response times and database access during updates on Friday (29-Jul) and Saturday (30-Jul). A few customer may receive an email or text alert saying that a sensor or gateway is down as stored messages dequeue. Customers can choose to temporarily disable this alert until the… Read more »

Alert errors reported and corrected.

Earlier this week (week of July 25, 2016), some customers received text alerts saying “No measurements have been received from your Wellntel sensor…. ” though a quick check of the dashboard showed sensors continuing to perform. Thanks to those of you who reported the oddity. The alerts were sent by mistake by one of our back-up… Read more »

Can I add users to my Wellntel Dashboard?

Add a User 1

As of April, 2016, primary account holders (customers) can add users to their Wellntel Dashboard. It’s a great tool for family, friends or caretakers to have access to data from a Wellntel sensor(s). For example, if you run a vineyard, you might want an irrigation manager to track groundwater levels. If you have a domestic well… Read more »

V2 Sensors: like shiny, smart jewels

Wellntel Sensor Probe V2

Earlier this week, Wellntel began shipping a newly-engineered Sensor design so gorgeous that one might confuse the probe for a high-end piece of jewelry. Not to be mistaken for a set of earrings or a broach, however, the Wellntel V2 sensor includes three major updates: Improved signal quality, speeding calibration and tighter out-of-the-box sensor accuracy Higher grade stainless to last longer in harsh… Read more »

Sensor Firmware 1.11 available

Today, January 10th, Wellntel has released Sensor firmware (V1.11) with a number of key improvements: Improved absolute accuracy Easier calibration, especially in harsh duty environments For best performance, we urge customers to upgrade their Wellntel Sensors to this new software version when it is convenient, and offer three possible ways to go about it. 1.) Do it yourself:… Read more »

my.wellntel.com goes mobile!

Wellntel Mobile 3

Today, 12/10/2015, my.wellntel.com received major upgrades to improve the customer and dealer experience. There are many new features to celebrate (too many to list in one blog post.) One of the most exciting, however, is that my.wellntel.com has gone mobile. If you login via a smart phone or tablet, you will be presented with a simple… Read more »

Very Shallow or Very Deep Water

Wellntel will work on wells as deep as 1600 feet, but the Factory Default Settings are designed for a range of water depths that are commonplace around the world: between about 50 and 600 feet to water. If you are aware that your well is shallower or deeper than that, take a minute to enter… Read more »

A Sounding Tube is in the Well

Wellntel can be configured to work through common sounding tubes, and indeed, they are usually a solution to other conditions. But sounding tubes themselves may require special calibrations and hardware adaptations. It is important to make sure that sounding tubes are well vented. A factory technician may also suggest alternative sensor placement, special sounding tube… Read more »