Very Shallow or Very Deep Water

Very Shallow or Deep Water

Wellntel will work on wells as deep as 1600 feet, but the Factory Default Settings are designed for a range of water depths that are commonplace around the world: between about 50 and 600 feet to water. If you are aware that your well is shallower or deeper than that, take a minute to enter that distance on your well profile page during registration. (In fact, it’s a good idea to do this no matter how shallow or deep your water is.) Wellntel’s technical team will respond with custom calibrations that will help your Wellntel find and track water where it is.

If you are unsure how to do this, or need assistance, email us at techsupport@wellntel.com.

A Sounding Tube is in the Well

Sounding Tube

Wellntel can be configured to work through common sounding tubes, and indeed, they are usually a solution to other conditions. But sounding tubes themselves may require special calibrations and hardware adaptations.

It is important to make sure that sounding tubes are well vented. A factory technician may also suggest alternative sensor placement, special sounding tube construction and signal programming.

Variable Frequency Drive runs the Pump

Variable Frequency Drive

Sometimes the presence of a Variable Frequency Drive (VFD) can create noise conditions in the wall that interfere with Wellntel’s signal. In some rare cases, a VFD can create a pattern of mixed results.

First, make sure to install the PPK included in your +Pump Wellntel Kit. Second, a Wellntel technician may recommend higher or lower signal sensitivity, special signal frequencies or other techniques to filter for accurate readings.

Milled Slot in Casing Pipe

Milled Slot

Where there is “milled slot” or a perforated casing seeping gravel or sand, caverns can form outside of the casing. These structures can attenuate or degrade signals. How can you tell? Your well construction report will tell you, and if you’re not sure how to read it, feel free to forward a copy to our Tech Support team, and we’ll help you.

It is best to mount Wellntel on an access port fitted to a sounding tube. In this case, the sounding tube contains the signal and enables successful readings. Wellntel recommends a sounding tube be installed by a qualified well servicer as a matter of practice in regions where the geology demands.

We’re happy refer a professional in your area if we can. Feel free to inquire by email at techsupport@wellntel.com.

Dry Cavern in a Fractured Rock Well

Dry Cavern

Where there are dry caverns or harsh fractured rock, it is best to mount Wellntel on an access port fitted to a sounding tube. In this case, the sounding tube contains the signal and enables successful readings. Wellntel recommends a sounding tube be installed by a qualified well servicer as a matter of practice in regions where the geology demands. We’re happy refer a professional in your area if we can. Feel free to inquire by email at techsupport@wellntel.com.

Constrained Space at the Wellhead

Constrained Space

When you don’t have room over the well cap (because it’s under your deck or front porch), Wellntel offers an optional long lead kit that allows the lower and upper units to be mounted separately: the lower can goes inside the well (or on the cap or seal if there is room) and the upper section – what we call the “brain-can” is mounted on a bracket to a pole or a wall that you supply. Contact the factory for details on this option, or, when ordering online, add the Wellntel Sensor Wall/Pole Mount and Custom Harness to your shopping cart before you check out.

Falling or Cascading Water

Falling Water

Actively cascading water in a well is generally viewed as an unhealthy condition and should be corrected by a Well Service professional by adding a sleeve to stop the flow. However, where cascading is present, it will help to mount Wellntel on an access port fitted to a sounding tube.

We’re happy refer a professional in your area if we can. Feel free to inquire by email at techsupport@wellntel.com.

Long Distance Telemetry

Distance or Obstruction

When the distance between radios exceeds 2200 feet, or where there are large obstructions like hills and trees, Wellntel suggests adding optional mounting kits — wire and brackets — to move the antennae up on both the Sensor and Gateway ends. Line of sight is always better. Lift both ends!

Battery life can be improved with a stronger signal, since the Sensor will re-try less often.

For very remote places, or places without Internet services, Wellntel offers systems that communicate using Cellular Networks. This kit measures Static levels and this one measure Static Levels and Pump Duty.