Posts Tagged: Technical Support

John Teppler joins Wellntel as Technical Lead

Wellntel is excited to announce the addition of John Teppler as Technical Lead. John has been working closely with the Science, R&D and Commercial Teams for the last month, learning about Wellntel Sensor, Gateway and Cloud technologies, participating in research projects in the lab and the field, and of course, supporting customers and sponsors with answers to questions and… Read more »

Announcing SensorLink: a powerful new PC app to get more from your Wellntel Sensors

Wellntel SensorLink

SensorLink is a PC application intended for use with Wellntel Sensors to enable remote start-up, collection of readings, upload of collected readings to the Wellntel Cloud, local reading collection and well diagnostics. SensorLink is useful as an alternative to a Wellntel Gateway, when Internet connectivity is not available but a Wellntel Sensor is being used to… Read more »

New Features on Wellntel Dashboard; including Smartphone Hydrographs

Wellntel Mobile Web Hydrograph

Earlier this week, we posted new features to customer dashboards to provide easier access to the most important groundwater information, improve communication, increase system accuracy and uptime. Here are a few of the highlights: 1.) Mobile Web includes Groundwater and Tank Level When you login to your Wellntel account using a smartphone, you’ll be able… Read more »

29-Jul server updates complete, performance normal

July 31 2016 update: Server performance has returned to normal after slow response times and database access during updates on Friday (29-Jul) and Saturday (30-Jul). A few customer may receive an email or text alert saying that a sensor or gateway is down as stored messages dequeue. Customers can choose to temporarily disable this alert until the… Read more »

Alert errors reported and corrected.

Earlier this week (week of July 25, 2016), some customers received text alerts saying “No measurements have been received from your Wellntel sensor…. ” though a quick check of the dashboard showed sensors continuing to perform. Thanks to those of you who reported the oddity. The alerts were sent by mistake by one of our back-up… Read more »

What’s the difference between Wellntel’s Static and +Pump Kits?

… the difference is in the data. In this short video, you can see that the Wellntel’s +Pump Kit knows when the pump us running or not, so that you can or include or exclude local pumping influence from your dashboard. In general, the +Pump Kit is great when you want see and be able to… Read more »

Can I add users to my Wellntel Dashboard?

Add a User 1

As of April, 2016, primary account holders (customers) can add users to their Wellntel Dashboard. It’s a great tool for family, friends or caretakers to have access to data from a Wellntel sensor(s). For example, if you run a vineyard, you might want an irrigation manager to track groundwater levels. If you have a domestic well… Read more »

V2 Sensors: like shiny, smart jewels

Wellntel Sensor Probe V2

Earlier this week, Wellntel began shipping a newly-engineered Sensor design so gorgeous that one might confuse the probe for a high-end piece of jewelry. Not to be mistaken for a set of earrings or a broach, however, the Wellntel V2 sensor includes three major updates: Improved signal quality, speeding calibration and tighter out-of-the-box sensor accuracy Higher grade stainless to last longer in harsh… Read more »

Sensor Firmware 1.11 available

Today, January 10th, Wellntel has released Sensor firmware (V1.11) with a number of key improvements: Improved absolute accuracy Easier calibration, especially in harsh duty environments For best performance, we urge customers to upgrade their Wellntel Sensors to this new software version when it is convenient, and offer three possible ways to go about it. 1.) Do it yourself:… Read more »

Internet outages caused temporary NTP timestamp errors

Outages on the Time Warner network between 11/30/2015 and 12/1/2015 may have caused some computers –  including many Wellntel sensors – to temporarily receive incorrect time settings from Internet NTP servers. Root cause is unknown. Background: Every 24 hours, a Wellntel System asks for a time update. It does this with a common NTP request – made to… Read more »