Posts Categorized: Q&A

What’s the difference between Wellntel’s Static and +Pump Kits?

… the difference is in the data. In this short video, you can see that the Wellntel’s +Pump Kit knows when the pump us running or not, so that you can or include or exclude local pumping influence from your dashboard. In general, the +Pump Kit is great when you want see and be able to… Read more »

Can I add users to my Wellntel Dashboard?

Add a User 1

As of April, 2016, primary account holders (customers) can add users to their Wellntel Dashboard. It’s a great tool for family, friends or caretakers to have access to data from a Wellntel sensor(s). For example, if you run a vineyard, you might want an irrigation manager to track groundwater levels. If you have a domestic well… Read more »

Understanding the Telemetry Module on your Wellntel Dashboard

The Telemetry Module is a useful tool to ensure successful start up and to support troubleshooting, need be. Here is what you’re looking at, and how to use the information: Things to look for: Healthy Telemetry Generally, entries from both the Gateway and the Sensor should be listed, without duplicates. The Gateway, once up and… Read more »

What’s on a typical Wellntel Groundwater Information Dashboard?

Wondering what’s on a typical Wellntel Groundwater Information Dashboard and what can you do with it? Organize your wells into sites. View the groundwater levels in your wells on a continuous, zoomable time series chart. View your wells on a map. Compare trends in your well to the area around you. Monitor your Wellntel Sensor’s battery… Read more »

Can I set a fixed IP address for my Wellntel Gateway?

Wellntel Gateway

Yes, you can, but be confident in your networking understanding and skills before you try. First, why would I need to do this? Network settings are configurable on the Wellntel Gateway, for networks where a fixed IP address, or other fixed settings, are required. A PC, with the correct drivers installed and a USB Virtual… Read more »

How do I zoom in on my Wellntel groundwater chart?

Wellntel Zoom

Click and drag to zoom in anywhere on your groundwater chart to zoom in. It works both in the horizontal and vertical scales, and you can study weeks, days, or individual pumping events (if you have installed the Pump Performance Kit.) Zoom out by clicking on the Reset Zoom button. Here’s how: *Note: if you’re… Read more »

How do I restart telemetry?

It won’t happen often*, but if readings stop flowing from your Wellntel Sensor to the cloud, the best way to restart transmission is to re-power your Gateway and Sensor. Start at the Gateway. Unplug it from the wall outlet and leave it unplugged for 10 seconds. Then plug it back in and confirm that the… Read more »

What kind of radio range can I expect?

The 916Mz radios built into Wellntel Sensors and the Wellntel Gateway are designed to deliver reliable communications in most common rural residential yards and small farms and ranches. Both lab and field testing confirm an transmission range of about 2250 feet, through two common obstructions, like the building that houses the Gateway, uneven terrain, or a… Read more »

How quickly will a Wellntel reading appear on my Dashboard?

As soon as a reading is taken by the Wellntel Sensor, it sends a message to a listening Wellntel Gateway and the Gateway delivers it to the Wellntel Cloud, usually writing to your dashboard in seconds. But there are exceptions: Cloud algorithms are applied to affirm plausible readings or tag readings lacking sufficient data to be… Read more »

Technical Resources and Links

Installation support: What special conditions should I look out for? How Wellntel mounts on a well See a start-up demo (southern style) How to register How to set up alerts Get answers to common questions here. Looking for a resource and not finding it here? Wellntel technicians are available to answer questions during regular business hours. Feel free to… Read more »